Terms and Condition

The creation of custom patches requires clear communication and collaboration between both parties – you, the customer, and us, the vendor. To ensure a smooth process and avoid misunderstandings, please review the terms and conditions outlined below, for privacy policy visit here.

Terms Of Your Responsibility

As a valued customer of Zmcustompatches, we kindly request that you provide us with precise and detailed information regarding your patch requirements. Your instructions play a crucial role in ensuring your satisfaction with the final product.
We will send you proofs, digitized designs, and mock-ups, which serve as the definitive representations of your artwork. It is your responsibility to meticulously review these materials, verifying that they align with your initial instructions. This review includes proofreading any text, confirming color and thread matches, and ass essing all other design elements. Once you are satisfied and have approved the proofs, digitized design, or mock-ups, please promptly return them to us via email, accompanied by a confirmation of your approval.
Additionally, it is essential that you furnish us with an accurate physical shipping address. Once we furnish you with a tracking code, we cannot be held accountable for any shipping delays caused by external factors, including those beyond our control, such as force majeure events or other unforeseen circumstances. We are also not liable for any inaccuracies in the shipping address or any misrouting of the shipment due to incomplete or inaccessible address details.
For customers please be aware that all customs duties and taxes are your responsibility. We appreciate your cooperation in ensuring a smooth and successful experience with Zmcustompatches.

Terms Of Our Responsibility

At “Zmcustompatches” our commitments encompass delivering comprehensive support for your custom patch needs. Our responsibilities entail offering you design mock-ups, expert advice on design elements, and efficient production of your custom patches within the specified timeframes. Additionally, we take charge of ensuring the timely shipment of your orders. Should you have any queries or require further assistance beyond the scope of this description, please don’t hesitate to contact us via email at [email protected], We’re here to assist you every step of the way.

Return

We cannot provide refunds as all patches are made to order and cannot be resold, therefore, we cannot offer refunds at any stage of the ordering process once the order has been placed by you. After receiving the defective patches, we will remade them in the case of a manufacturing defect. Refunds will only be issued if you have specified a date/deadline for receiving patches, and the patches don’t reach you before the deadline. Please clearly communicate your cut-off dates/deadline to us in writing/email before placing your order, and make sure we have accepted your terms of delivery before you place your order.

Terms and Condition

Terms Of Your Responsibility

Terms Of Our Responsibility

Return

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