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Frequently Asked Questions

This page addresses some frequently asked questions from new customers. If your question isn’t covered here, reach out to us.

Frequently Asked Questions

This page addresses some frequently asked questions from new customers. If your question isn’t covered here, reach out to us.

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Frequently Asked Questions

How long does it take to receive custom patches?

Production and delivery times for custom patches can vary based on factors such as complexity, quantity, and current demand. Generally, you can expect a production and shipping time of 6 to 8 business days. 

Can I order a small number of patches?

Yes, we understand that every order is important, regardless of size. Therefore, we provide flexible order quantities to fulfill your individual needs. So you can order as few as 50 patches. However, larger orders come with substantial savings per patch.

 
What are the different methods available for attaching materials?

We offer various attachment methods, including sewing, iron-on backing, velcro, and adhesive backing. The best method depends on the patch type and the item to which you will be attaching the patch. Our team is available to assist you in choosing the most appropriate attachment method that aligns with your specific needs.

Can I reorder custom patches in the future?

Yes, you can reorder as often as you like; there are no limitations on how you choose to work with us. We are very flexible when it comes to accommodating our customers’ demands.

Are there any restrictions on the complexity of designs?

We have the capability to handle a wide range of design complexities, including intricate artwork and detailed logos. Our experienced team will review your design and advise if any adjustments are needed to ensure the best possible outcome.

Can I see a sample of my design before placing an order?

Absolutely! We want you to feel confident in your custom patch design before production begins. Therefore we provide digital proofs and mock-ups to show you how the patches will look. Just let us know your requirements, and we’ll take care of it for you.

For sure! We specialize in creating custom logo patches based on your unique design. Simply provide us with your artwork, and our team will work closely with you to bring your vision to life.

What sizes are available for patches?

We offer a wide range of sizes for our custom patches. Whether you need small patches for subtle branding or large patches to make a bold statement, we can accommodate your size requirements. Just let us know your preferred dimensions, and we’ll make it happen.

Can I customize the colors of the embroidery threads?

Yes, you have the freedom to choose the thread colors for the  embroidery of your patches. We offer a wide range of thread color options to suit your needs.

Do you offer rush orders or expedited shipping?

Yes, we understand that some orders may require faster processing or expedited shipping. Please reach out to our customer support team, and we will do our best to accommodate your specific timeline and shipping needs.

What is your return or exchange policy?

As custom patches are created based on your specific design, they are generally not eligible for return or exchange unless there is a manufacturing defect. However, we strive to ensure your complete satisfaction, so please contact us if you have any concerns or issues with your order, and we will assist you accordingly.